Posted on December 17, 2014
Mariveles Water District (MARIWAD) implements Citizen’s Charter which is the utility’s public document that features the service standards of its top frontline services. This includes the processing of: new service connection application; reconnection of water service; water payments; customer assistance on complaints; request for repairs – high consumption; request for disconnection of water service/temporary plug. Specifically, the charter provides the following step by step procedure for the transacting public, the name of department/division responsible for each step, the maximum time that will spent for the process of documents to be presented by the client and the amount of fees and procedure for filing complaints in relation to requests and applications, and feedback. All these however are applicable only to front line customer services under normal condition. This charter is in pursuant to R.A. 9485 (The Anti Red tape Act of 2007). This public service intends to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape and preventing graft and corruption. R.A 9485 requires all government offices and agencies including GOCC to provide frontline services to have its own citizen’s charter.