Mariveles Water District

Citizen Charter

I. Mandate:
The Water District's mandate is contained in Presidential Decree No. 198 as amended by PD Nos. 768 and 1479, otherwise known as the "Provincial Water Utilities Act of 1973", declaring a national policy favoring local operation ad control of Water Systems; authorizing the formation of Local Water District and providing for the government and administration of such districts.

Sec. 5 of Title II of PD 198, the purpose of forming local water district include the following:

1. Acquiring, installing, improving, maintaining and operating water supply and distribution systems fordomestic, industrial, municipal and agricultural uses for residents and lands within the boundaries of such districts,
2. Providing, maintaining and operating wastewater collection, treatment and disposal facilities, and
3. Conducting such other functions and operations incidental to water resources development, utilization and disposal within such districts, as are necessary or incidental to said purpose.

II. Vision:
The excellence in life of Mariveles consumers emanates from Mariveles Water District by providing a sustainable and self-reliant water service.

III. Mission:
To provide the highest level of water service at the lowest cost to the Mariveles consumers and to enhance the quality of life through a convenient living by providing an efficient, responsive and abundant supply of clean and potable water.

IV. Service Pledge:
WE, the officials and employees of MARIVELES WATER DISTRICT pledge and commit our sincere desire to deliver quality public services as promised in this Citizen’s Charter.

And we will be at all times performing our duties and responsibilities with politeness and courteousness, promptness and timeliness, availability during office hours, consistency in applying the rules, equality in treating everyone, integrity in serving the people, and proper uniform and identification.

LIST OF SERVICES

Commercial Department:

External Services

Internal Services

Filing of Complaints

Feedback and Complaints Mechanism

Certificate